FAQ
FAQ
Find quick answers about orders, delivery, payments, returns, and product support at ELYSORA K-BEAUTY. If you still need help, contact us anytime.
Secure Checkout
Fast Support
Transparent Policies
Orders & Products
Everything you need to know before and after placing your order.How do I place an order?+
Choose your product, add it to cart, then complete checkout with your delivery details. You’ll receive confirmation by email/SMS/WhatsApp (depending on your setup).
Can I change or cancel my order after checkout?+
If the order has not been dispatched yet, we can usually update details or cancel it. Contact support as soon as possible with your order number.
Are your products authentic and quality-checked?+
Yes. We work with trusted suppliers and verify product information before listing. If you receive an item that’s defective or incorrect, we’ll assist you according to our Refund & Returns Policy.
Delivery
Delivery timelines, tracking, and common shipping questions.How long does delivery take?+
Delivery time depends on your location and carrier availability. Estimated timeframes are shown at checkout or confirmed after ordering. For details, see Delivery & Payment.
How can I track my order?+
If tracking is available, we’ll send a tracking link or status update once the order is dispatched. You can also contact support with your order number to check status.
What happens if delivery fails or I’m not reachable?+
Please ensure your phone number and address are correct. Failed attempts due to incorrect details or unavailability may cause delays or cancellation. Full conditions are listed in Delivery & Payment.
Payments
Professional, secure checkout with trusted payment providers.Which payment methods do you accept?+
We accept secure online payments via PayPal, Stripe (Credit/Debit Card), Google Pay, and Apple Pay (availability may vary by device and country). More info: Delivery & Payment.
Is my payment information secure?+
Yes. Payments are processed by PCI-compliant providers. We do not store full card details on our servers.
Why was my payment declined?+
A payment can be declined due to bank authorization, insufficient funds, incorrect details, or risk checks. Try another payment method or contact your bank/payment provider.
Returns & Refunds
Clear return rules to protect both customers and the store.What is your return window?+
Return windows depend on product category. Standard conditions are listed in our Refund & Returns Policy. Contact support with your order number to start a request.
When will I receive my refund?+
After the return is received and inspected, approved refunds are processed back to the original payment method. Timing depends on your payment provider (PayPal/Stripe/Google Pay/Apple Pay).
What if my item arrives damaged or incorrect?+
Contact us within 48 hours of delivery and include photos/videos. We will assist with a replacement, exchange, or refund according to policy and applicable law.
Privacy & Cookies
How we handle data professionally (including analytics and ads).Do you use cookies and analytics tools?+
Yes. We use essential cookies for site functionality and may use analytics/advertising tools (e.g., Google Analytics, Google Ads, Meta Pixel) to improve performance and measure marketing. See Cookie Policy and Privacy Policy.
Can I manage cookie preferences?+
You can manage cookies through your browser settings and (where available) our cookie preference tool. Disabling some cookies may affect site functionality.
