Return window

You have 14 days from the date of delivery to notify us that you wish to return an item, in line with the UK Consumer Contracts Regulations 2013. The item must reach us within a further 14 days from that notification.

Eligibility

• Products must be unused, undamaged and in their original, unopened packaging with all accessories and seals intact.
• For hygiene reasons, skincare and cosmetic items that have been opened, used or tested cannot be returned unless faulty or not as described.
• Proof of purchase (order number, receipt or confirmation email) is required.

Non-returnable items

• Opened or used cosmetics, skincare, masks and personal-care products (UK Consumer Rights Act § 28(3))
• Gift cards
• Sale or promotional items marked final sale

How to start a return

1. Email support@ely-beauty.com with your order number and reason for return.
2. We will reply within 1 working day with the return address and any instructions.
3. Ship the parcel back with a tracked service — the buyer pays return shipping unless the item is faulty.
4. Once we receive and inspect the item, your refund is issued within 3–5 working days.

For delivery-related queries, see our Delivery & Payment page for full details on shipping options and timelines.

Refunds

Approved refunds are credited to the original payment method. Banks and PayPal may take a further 3–10 business days to show the credit on your statement — this is outside our control. We will email you once the refund has been processed from our end.

Original outbound shipping costs are non-refundable unless the item is faulty or was sent in error. If you paid with Klarna, refunds are applied directly to your Klarna balance and any outstanding instalments are adjusted accordingly.

Faulty or incorrect items

If you receive an item that is damaged, faulty, or not as described, contact us within 30 days of delivery. Include a clear photo of the issue along with your order number. We will arrange a free return label, replacement or full refund at no cost to you, in accordance with the UK Consumer Rights Act 2015.

Batch code or seal queries are handled the same way — email us and we will verify the product immediately.

Your UK statutory rights

This refund returns policy does not affect your statutory rights under UK law. The Consumer Rights Act 2015 entitles you to a repair, replacement or refund for goods that are faulty, not as described or unfit for purpose. The UK Consumer Contracts Regulations 2013 give you a 14-day cooling-off right for distance purchases, subject to the hygiene exemption for opened cosmetics noted above.

For free, impartial advice on consumer rights, visit Citizens Advice.

Refund Returns Policy — quick FAQ

Can I return an opened skincare product? Only if it is faulty, not as described, or otherwise defective. For hygiene and safety reasons, opened cosmetics and skincare are exempt from standard change-of-mind returns under UK law.

How long does a refund take? We process approved refunds within 3–5 working days of receiving the item. Allow a further 3–10 business days for your bank or PayPal to reflect the credit.

Who pays return shipping? You pay return postage for change-of-mind returns. If the item is faulty or sent in error, we cover the return cost in full.

Is ELYSORA K-Beauty authentic? Yes. Every product is genuine, traceable and sourced directly from the brand or an authorised UK distributor — never grey-market stock. Batch codes can be verified on arrival.

Where can I get further help with this refund returns policy? Visit our FAQ page, use the Contact Us form, or email support@ely-beauty.com. You can also browse our K-Beauty shop or read routine guides on the blog.

Why choose ELYSORA K-Beauty

A straightforward refund returns policy is just one part of what makes shopping with us low-risk. Every order is checked for sealed packaging, valid batch codes and unexpired dating before dispatch. You receive exactly what the brand intended, fresh and intact.

• 100% authentic K-Beauty from brands and authorised UK distributors.
• English INCI labels added where original packaging is Korean only.
• Worldwide tracked delivery on orders on orders over $200 USD, with express, EU and worldwide options.
• Secure checkout by card, Apple Pay, Google Pay, PayPal and Klarna.
• Responsive UK support — most messages answered within one working day.

Korean skincare rewards consistency over hype. A steady routine of cleanse, hydrate, treat and protect will outperform any single product, and our role is to supply genuine versions of what that routine needs. Everything we publish — including this refund returns policy — is written to be clear and useful, not to obscure your rights in jargon.